FAQ_1

Getting Started

Accessories

Where do I get a screen protector and how do I install it?

To find screen protectors, contact your Snap-on representative and/or visit Diagnostic Tools and Accessories

NOTE - Screen protectors are not available for all models.

1.

Thoroughly clean and dry the device screen.

2.

Peel back one inch (1”) of the back layer (Tab 1) along the short side of the protector.

3.

Carefully align the exposed edge of the protector to the display screen.

4.

After one edge is aligned, slowly pull the back layer out from the underside as you apply the protector to the screen using a smooth flat device (such as a credit card) to remove air bubbles.

5.

Once the protector is in place, remove the top protective layer (Tab 2).

ADAS

How do I perform ADAS recalibrations, tests and generate/print reports?

Most all ADAS recalibrations are performed using the Scanner function on your diagnostic tool. Select Scanner, then choose the applicable vehicle system and navigate to the desired function or test. NOTE - Some ADAS tests are displayed on top level menus, so be sure to scroll through the complete menu during navigation.

Depending on the vehicle and recalibration test, special recalibration equipment may be required.

For additional information about Snap-on ADAS recalibraiton equipment visit EZ-ADAS Hub.

ADAS Recalibration Report Form

Depending on the vehicle (if supported), an ADAS Recalibration Report form may be available after performing an ADAS recalibration test.

The ADAS Recalibration Report form allows you to print the form with your shop information, the vehicle’s VIN, odometer and license plate information. The recalibration information is manually entered after the form is printed. Sample ADAS Report

When an ADAS report is generated, press the SAVE icon to automatically uploaded it to the Snap-on Cloud. From the Cloud you can print or share the report. For additional information, see Snap-on Cloud.

EZ-ADAS Recalibration instructions and user guides are integrated within the Mobile APP and website at EZ-ADAS Hub

Important notes about ADAS and diagnostic tools:

Supported ADAS recalibrations and tests vary by vehicle make/model.
ADAS systems, tests, components, naming conventions and terminology can also vary between make/model.

Before performing any ADAS recalibraiton always make sure:

You have the vehicle identified correctly

You are using the correct special equipment as applicable to the specific vehicle

You follow all instructions and safety precautions as specified

Battery / Device Power

How do I know if the battery in my diagnostic tool is charging?

The Battery Status Indicator LED (located next to the power supply jack) indicates battery status.

Battery Status LED (Top of Tool)
	Green - Fully charged / power supplied by the AC power supply.
	Red - Charging
	Amber - Fault Mode, battery temperature above 104°F/40°C. Allow the tool and battery to cool down before continuing operation.

Battery Charge Status Indicator (Title Bar)
	Full Battery Charge Level - Indicates power is being supplied by the internal battery pack. Horizontal bars diminish as the battery discharges.
	Low Battery Charge Level - Indicates the internal battery pack is low and needs to be recharged immediately. A warning message will also display on the screen when the battery gets low.
	External Power Connected - Indicates power is being supplied through the data cable connection to a vehicle or by the AC Power Supply and charging the battery pack.

Battery / Device Power

How do I replace (remove/install) the battery?

Typical battery pack replacement: (for specific tool instructions, see Main Menu >General Information > The Battery Pack)

1.

Loosen the battery cover screw(s) on the back-side of the diagnostic tool and pull up and out on the lower edge to remove it (or as applicable).

2.

The battery pack is typically removed in the same manner as the battery cover, by pulling the bottom edge up and tilting out (or as applicable).

3.

Reinstall the battery in the opposite manner of removal, and do not overtighten the battery cover screws!

Typical Battery Pack Illustration shown.

1.

Battery Pack

2.

Cover

3.

Cover Screws

Battery / Device Power

My tool won't turn on /boot up, what do I do?

Make sure you are using a known good power source, and then try the following:

●

Check to make sure the power button is "clicking" when pressed, make sure it is not stuck in or damaged.

●

Make sure the battery pack is charged, connected and in good condition.

●

Remove and reinstall the battery pack, and try to power up.

●

Connect the AC power supply, and try to power up.

●

Disconnect the data cable from the tool, and try to power up.

If you are still experiencing difficulties, contact customer support

Phone

●

1-800-424-7226

E-Mail

●

diagnostics_support@snapon.com

Battery / Device Power

What is the AC Power Supply adapter part number for my diagnostic tool ?

All the diagnostic tool listed below use power supply Snap-on P/N 2-60666A.

Original Mftr Information - APS P1415 AC Adapter Model: KSAS0251500200D5

Specs:

●

Input: 100-240V~50/60Hz 0.9A

●

Output: 15V - - - 2.0A

TRITON-D10

TRITON-D8

APOLLO-D9

APOLLO-D8

MODIS Edge

MODIS Ultra

SOLUS Edge

SOLUS Legend

SOLUS Ultra

P1000

VANTAGE Legend

VANTAGE Ultra

ETHOS Edge*

ETHOS Tech*

ETHOS PRO*

ETHOS PLUS*

* Also require Snap-on Power Adapter (HD26 to DC plug) P/N EAC0069B26A

Not all scan tool AC adapters are compatible. Using the incorrect AC adapter can prevent the battery from charging or cause issues during software upgrade installations.

For more information, contact your Snap-on representative and/or visit Diagnostic Tools and Accessories

Battery / Device Power

Component Testing

Vehicle Data Connection

How do I connect the data cable to OBD-I vehicles?

For most OBD-I (non-OBD-II/EOBD) compliant vehicles you can use the supplied data cable with the optional DA-5 adapter, and an optional manufacturer specific OBD-I adapter.

a.

The 26-pin end “A” of the cable connects to the diagnostic tool.

b.

The16‑pin end “B” of the cable connects to the DA-5 adapter “C”.

c.

One end of the manufacturer specific adapter “D” connects to the to the DA-5 adapter.

d.

The other end of the manufacturer specific adapter “E” connects to the vehicle.

OBD-I adapters with a power jack MUST be connected to the vehicle battery using an accessory power cable “F”.

If the OBD-I adapter does not have a power jack, an external power connection (accessory power cable) is not needed.

The image below shows a typical OBD-I adapter (with power jack). This type of adapter MUST be connected to the vehicle battery, using either of the power cables shown.

1.

Connect Clamps to Vehicle Battery

2.

Accessory Power Cable (Battery clamp type)

3.

Power Cable Connection

4.

Connects to DA-5 Adapter

5.

Typical OBD-I Adapter (with power jack)

6.

Connects to Vehicle

7.

Accessory Power Cable (Power port type)

Only use original Snap-on data cables and accessories with your diagnostic tool. Total data cable length must not exceed 114.17 inches (2.9 meters)

●

An optional OBD-I data cable adapter (DA-5) is available, which allows connection of the supplied DA-4E (OBD-II/EOBD) cable to the DA-5 adapter. The DA-5 adapter connects to the manufacturer specific OBD-I adapter. This may be used instead of the optional OBD-I data cable. Part# EAA0355L93A

●

An optional OBD-I data cable is available, which allows direct connection between the diagnostic tool and the manufacturer specific OBD-I adapter. This may be used instead of the optional DA-5 adapter. DA-5 Cable - Part# EAX0068L01A

●

An optional U.S. domestic and Asian vehicle OBD-I adapter kit is available for select vehicles. The kit includes multiple manufacturer specific adapters and cables for OBD-I connection.

●

An optional European vehicle OBD-I adapter kit is available for select vehicles. The kit includes multiple manufacturer specific adapters, cables and personality keys, providing OBD-I connection capabilities for select vehicles such as Mercedes Benz, VW and BMW. Depending on your diagnostic tool, optional European vehicle software may be required.

For more information, contact your Snap-on representative and/or visit Diagnostic Tools and Accessories

Vehicle Data Connection

How do I connect to an Ethernet equipped vehicle?

Ethernet equipped vehicles use the standard 16 pin OBD-II diagnostic link connector for diagnostic tool connection, however the diagnostic tool and/or data cable must be designed to support Ethernet communication.

If your diagnostic tool and data cable are compatible with Ethernet communication, It will connect to the vehicle automatically.

If your diagnostic tool and/or data cable are not compatible with Ethernet communication, when you try to connect you may be prompted to connect a special data cable. For example, "Use the DA-4EA Ethernet adapter cable. This vehicle is equipped with and Ethernet communications system. Please see your sales representative for more information."

In order to communicate via Ethernet, follow the prompts on the diagnostic tool to use the data cable marked “DA-4E” or “DA-4EA” (current Part Number EAX0072L17A). Substituting a different data cable may result in no or an erroneous communication condition.

Quick Tip Video, opens in a new tab.

Snap-on supports Ethernet communication for select Jaguar, Land Rover and Volvo models.

Supported Models as of 2021:

●

Jaguar - I-Pace 2019

●

Land Rover 2018+ - Discovery, Range Rover, Range Rover Sport, Range Rover Velar

●

Volvo - XC90 2016+, V90 2017+, S90 2017+, XC40 2018+, XC60 2018+, S60 2019+, V60 2019

For more information, contact your Snap-on representative and/or visit Diagnostic Tools and Accessories

Vehicle Data Connection

I connected the data cable to the vehicle, but the diagnostic tool says "No Communication or Not Connected", whats wrong?

Start by checking the data cable to make sure it is fully seated and connected to the diagnostic tool and to the vehicle DLC. Where possible, connect to a different known good vehicle to test the operation.

Then try to reestablish communication, by starting from the beginning and identify the vehicle to establish communication again. Make sure the vehicle you are trying to ID matches s the ID selection you chose

If there is no change, make the following checks:

Try a known good data cable.

Check the vehicle DLC for damage, ensure the pins are connecting to the data cable, when it is connected.

Test the vehicle DLC using the OEM service instructions, checking the power, ground and communication pins for operation.

Typical OBD-II Data Link Connector (DLC) shown

OBD-II Applications - Make sure the vehicle is OBD-II compliant. Most 1996 and newer light duty vehicles are OBD-II compliant, however, the mere presence of the 16 pin OBD data link connector does not guarantee this. Some pre-1996 vehicles, medium duty vehicles, boats and even motorcycles have the 16 pin OBD data link connector but are not OBD-II compliant.

OBD-I Applications - Make sure you are using the correct Personality Key and that it is not damaged. If the correct Personality Key is being used and the issue persists, attempt communication using a new Personality Key appropriate for use with the make of the vehicle. For example, on Ford use the K17 key in place of the K20. If communication can be established with the new key the original key has most likely failed and should be replaced. Please contact your local Snap-on Franchisee to order a replacement key.

MICROSCAN - If using a MICROSCAN device, it remembers the last communication protocol used and will try using that protocol on the next vehicle if it has not powered down. Turn off the device between use to allow it to select the new correct protocol for the current vehicle.

Vehicle Data Connection

Device Features

What are Snap-on Information Services?

Depending on your device, market and subscription, information services will vary and /or not be available. Performance varies depending on your wireless network equipment and ISP.

The following integrated information services provide up-to-date service/repair information directly to your diagnostic tool, via wireless network connection from our Snap-on Web Services Network:

●

Intelligent Diagnostics

●

SureTrack®

●

Technical Service Bulletins (TSBs)

●

Oil Specs and Resets

If your access to these services has expired, or you have received messages about upcoming software upgrades or pending expiration, contact your sales representative.

Device Features

Device Serial Number

Device Settings

How do I calibrate the touch screen?

This feature is not applicable to all tools.

Calibrating the touch screen maintains the accuracy of the touch-sensitive display.

To avoid serious damage to the diagnostic tool, always complete the touch screen calibration sequence once it has begun. Never turn off the diagnostic tool while a screen calibration is in process.

= Home Screen > Tools > Settings > System Settings > Display > Calibrate Screen

The calibration screen

1.

Select the center of each alignment indicator on the screen as they display in the corners of the screen, starting in the upper left corner.

2.

Once all four indicators have been selected, the verification process starts the procedure again. Select the center of each alignment indicator when prompted.

–

If the calibration is successful, the “Touch Calibration Results - Passed” screen is displayed. Press the Y button to complete the process and return to the Display menu.

–

If the calibration is not successful, the “Touch Calibration Results - Failed” screen is displayed. Press the Y button to perform the procedure again.

The results screen shows the entered calibration of each indicator. Ideal calibration would be to select each indicator exactly in the center, however selection inside the displayed circle is acceptable. If selecting the center is difficult using your finger, use a touch screen stylus (not included).

Touch screen calibration - Passed Result

Device Settings

How do I set the date and time?

= Home Screen > Tools > System Settings > Date & Time

Time Zone

This option opens a menu of time zone settings. Scroll to highlight, then select the local time zone. The display returns to the Settings menu once a time zone is selected.

Clock Settings

This option opens a window for resetting the time on the real-time clock.

1.

Select Tools from the Home screen to open the menu.

2.

Select Settings from the menu.

3.

Select Clock Settings from the menu.

A warning message briefly displays followed by the Clock Settings screen.

Clock settings

4. Select the up (+) icon on the screen or press the up (b) button to incrementally increase the number in the highlighted field. Select the down (–) icon on the screen or press the down (d) button to incrementally decrease the number.

5. Select the check (a) icon on the screen or press the Y/a button to move the highlight to the next field.

6.

Repeat Step 4 and Step 5 until the correct time is displayed.

7.

Select the Back icon on the toolbar or press the N/X button to close the Clock Settings window and return to the Settings menu.

Daylight Savings Time

This option opens a menu to configure the internal clock for Daylight Savings Time. Choose from:

●

ON—sets the clock for Daylight Savings time.

●

OFF—sets the clock for standard time.

Make either selection, then select the Back icon or press the N/X button to return to the menu.

Time Format

This option determines whether time is displayed on a 12 or 24 hour clock. Selecting opens a menu with two choices:

●

24 Hour Format

●

12 Hour Format

Make either selection, then select the Back icon or press the N/X button to return to the menu.

Date Format

This option allows you to select how date information is displayed. Select from:

●

(MM_DD_YYYY)—Month, Day, Year

●

(DD_MM_YYYY)—Day, Month, Year

●

(YYYY_MM_DD)—Year, Month, Day

Make a selection, then select the Back icon or press the N/X button to return to the menu.

Device Settings

What is the "S" button for?

This feature allows you to change the function of the "S" (Shortcut) button.

= Home Screen > Tools > Configure Shortcut Key

Select a function from the menu to set your preference

Options may vary:

●

Brightness—opens the brightness setting screen.

●

Save Screen—saves an image of the visible screen.

●

Save Movie—writes PID data from buffer memory to a file for future playback.

●

Show Shortcut Menu—opens the menu so you can quickly select from any of the functions.

●

Toggle Start/Pause—programs the Shortcut button to work as the Pause and Start icons.

Maintenance

How do I clean my diagnostic tool?

Periodically perform the following tasks to keep your diagnostic tool in proper working order:

●

Check the housing, cables and connectors for dirt and damage before and after each use.

●

At the end of each work day, wipe the diagnostic tool housing, cables and connectors clean with a water damped soft cloth.

●

Clean the touch screen and housing using mild soap and a water damped soft cloth.

Do not use any abrasive cleansers or automotive chemicals on the touch screen or housing.

Motorcycle Scanning

OBD-II/EOBD Operations

When should I use the OBD-II/EOBD function?

The OBD-II/EOBD function can be useful in a situation where the vehicle is not recognized or is an OBD-II compliant vehicle that is not supported by the enhanced scanner software, as you can still access “global” OBD-II/EOBD codes and data.

You can also use it to:

●

Access the OBD-II Service Modes

●

Check Readiness Monitor status

●

Check MIL status

OBD-II/EOBD Operations

Online Forums

Printing

Scanner Operations

Can I make custom PID lists?

This describes typical instructions, and may not be applicable to all tools.

Minimizing the number of PIDS displayed allows you to focus on any suspicious or symptom‑specific data parameters and results in a faster data refresh rate.

You can add or remove most PIDs from the list, however certain vital PIDs may not be removed. These appear in gray at the top of the list along with a lock icon, and they cannot be selected.

1.

Select the Custom Data List icon on the toolbar.

The data selection screen displays and selection icons appear. Check marks to the left of the parameter description indicate which parameters are selected for display.

Data custom PID selection

2.

Create your custom data list by selecting (check mark) the parameters to include.

3.

Select the Back or Accept icon to display the updated data list.

From the Custom Data list, if you select Back to display the Data Menu, your new Custom List shows as a selectable option at the top of the list. This Custom List option will only remain an option as long as you are in the Data Menu. This allows you to view other data lists and return to your Custom List, however, if you back out to the Main Menu, and then return to the Data Menu your Custom List is deleted.

Cross-System Custom PID list

Some vehicles may support a cross-system custom PID list, which allows you to choose multiple PIDs from across available systems to create a custom list.

Selecting a cross-system custom PID list is similar to selecting a standard custom PID list, however you have the option to select PIDs from multiple lists.

At the time of this publication, only select CAN integrated 2005 and later Mercedes- Benz®, Jaguar®, Chrysler®, Volkswagen® and Audi® vehicles support this feature. As future diagnostic software updates occur, additional vehicle makes and models may be included.

From the data selection screen, each list item is expandable, by selecting it’s Expand icon. You can expand any item from the list and select which PIDs you want to include, and then collapse the list and choose another if desired. The check marks to the left of the parameter description indicate which parameters are selected for display.

Once you have selected all the PIDs you need, select the Accept icon to view the new custom list, . The numbers indicate how many you selected for each group.

From the Custom Data list, if you select Back to display the Data Menu, your new Custom List shows as a selectable option at the top of the list. This Custom List option will only remain an option as long as you are in the Data Menu. This allows you to view other data lists and return to your Custom List, however, if you back out to the Main Menu, and then return to the Data Menu your Custom List is deleted.

Scanner Operations

How do I display PIDs in a graph display?

This describes typical instructions, and may not be applicable to all tools.

Selecting the View icon opens a drop-down menu of viewing options.

●

PID List

●

1 Graph

●

2 Graphs

●

4 Graphs

The PID List view is a 2-column display with the name of the parameters in the left column and their current values in the right column.

PID List view

The 1, 2, and 4 Graph views divide the screen horizontally to simultaneously display data graphs for the indicated number of parameters .

Four graph view

Scanner Operations

How do I perform a bi-directional / functional test (e.g. toggle fuel pump on/off)?

= Home Screen > Scanner > [ID Vehicle] > [Choose System] > Functional Test

Functional Tests are used to access vehicle-specific subsystem tests. Test availability varies by manufacturer, year, and model. Only the tests available/supported for the identified vehicle display in the menu.

Follow all screen instructions while performing tests. How and what information is presented on the screen varies according to the type of test being performed and the vehicle being serviced.

Functional tests are typically actuated by icons or controls in the upper toolbar designated to turn a component on/off or set testing times or other variables.

Types of functional tests will vary:

●

Information Tests—these are read-only tests, like selecting “VIN” from a Functional Tests menu to display the VIN of the identified vehicle.

●

Toggle Tests—these tests switch a component, such as a solenoid, relay, or switch, between two operating states.

●

Variable Control Tests—these tests command a certain value for a system or component, such as varying spark timing in 1° increments or EGR valve duty cycle in 10% increments.

●

Reset Tests—these tests reset the adaptive, or learned, values that are stored in the vehicle electronic control module memory.

●

Scripted Tests—these tests are software routines that place the vehicle into special operating modes for performing certain repairs, such as bleeding brakes with ABS.

Scanner Operations

How do I scan all the vehicles modules at once (vehicle code scan, Pre and Post scan)?

This describes typical instructions, and may not be applicable to all tools.

The Code Scan function and results are dependent upon the vehicle. Not all vehicles may support this function.

After you have connected and identified a vehicle with the Scanner function, Code Scan is available from the Vehicle System menu.

Selecting Code Scan from the Vehicle System menu starts an active scan of vehicle control modules, and opens the Code Scan results screen.

When initially opened, a progress bar is shown at the top indicating the active scanning progress. Once completed, code results are displayed by system.

The following results are displayed as the modules are scanned.

●

Total Number of Systems (modules) Analyzed

●

List of All the Systems Analyzed with DTCs Totals

●

Global OBDII DTCs

●

Readiness Monitor Test Status

Scanner Operations

My vehicle is not recognized or is not in the list of vehicles when using the "Scanner" function, what do I do?

If the vehicle is OBD-II compliant, typically 1996 and newer you can still get useful data using the OBD function, as this allows you to access “generic” OBD-II/EOBD data.

The OBD-II/EOBD icon is located on the Home screen.

Generic OBD-II/EOBD data is limited to emission related diagnostics and allows you to access:

●

OBD-II Service Modes, to check emissions-related data and diagnostic trouble codes (DTCs)

●

Readiness Monitor status

●

MIL status

Scanner Operations

What are communication protocols?

C ommunication protocols provide a standardized way of transferring data between an ECM and a diagnostic tool. Global OBD may use the following communication protocols:

●

ISO 15765-4 (CAN)

●

ISO 27145 (WWHOBD CAN)

●

ISO J1939 (CAN)

●

ISO 9141-2 (K-LINE)

●

SAE J1850 PWM (Pulse Width Modulation)

●

SAE J1850 VPW (Variable Pulse Width)

●

ISO 14230-4 (Keyword Protocol 2000)

●

SAE J2284/ISO 15765-4 (CAN)

When initially attempting to establish communication with the ECM the diagnostic tool attempts to communicate trying each protocol in order to determine which one is being used. During normal operation the communication protocol is automatically detected. If automatic detection fails, communication protocol can be manually selected.

To manually set the protocol, see OBD-II/EOBD > OBD Diagnose > Manual Protocol Selection

Using unsupported OBD communication protocols may activate warning lights and can set network related faults. Only use the manual selection option when OBD protocol is already known.

Scanner Operations

Scope / Meter Operations

How do I measure amperage?

This feature is only applicable with diagnostic tools that are equipped with a Scope/Meter (e.g. TRITON Family, MODIS Family, etc).

An optional Low Amp Current Probe is used measure AC or DC current up to 60A. This probe includes two scales (0 to 20A) and (0 to 60A) that can be used to provide accurate and reliable non-intrusive current measurement for components such as, ignition coils, fuel injectors, fuel pumps, relays, and electric motors.

For more information, contact your Snap-on representative and/or visit Diagnostic Tools and Accessories

Battery Replacement

The RED LED flashes when the minimum operating voltage is approached, indicating that the battery needs to be replaced. When replacing the battery, use the 9-volt alkaline type only. Using any other type of battery in the Snap-on Low Amp Current Probe will invalidate your warranty.

To replace the battery:

1.

Unclamp the probe from the conductor.

2.

Using the On/Off and Range Selector switch, turn the Low Amp probe off.

3.

Disconnect the output leads from external equipment.

4.

Loosen the rear captive screw that secures the front battery cover.

5.

Lift the cover through 30° and pull it clear of the probe body. The battery is then accessible.

6.

Remove the old 9-volt alkaline battery and insert the new 9-volt alkaline battery. Replace the battery cover and re-tighten the battery cover captive screw. Be careful not to over tighten it.

Scope / Meter Operations

Scope / MultiMeter Operations

What is the Scope / MultiMeter function ?

This feature is only applicable with diagnostic tools that are equipped with a Scope/MultiMeter (e.g. TRITON Family, MODIS Family, etc).

Much like a standard multimeter, the Scope Multimeter function allows you to perform multiple types of circuit and component measurement tests using the built in Digital Multimeter (DMM). In addition, two more powerful features are also built in, Graphing Multimeter (GMM) and Lab Scope.

The graphing multimeter(GMM) provides two channels for testing and plots a visual graphing line of the signal. The GMM uses a higher sample rate (than a DMM) to calculate signal measurements. This characteristic along with the visual graph, make the GMM ideal for finding intermittent dropouts or glitches that may not be obvious when viewing a digital value. A key advantage of the GMM is being able to capture a signal over a long time interval and then review it’s graphical history, to visually see if and when dropouts have occurred.

The Lab Scope provides two channels for testing and allows you to visually see a signals waveform, which in turn allows you to see the strength and shape of the signal. The lab scope also samples signals at a high rate, which allows you to see a higher level of detail in short samples of the signal, especially in signals that change rapidly. In addition, the lab scope also provides more control over the acquisition of the signal and in how it is displayed, through the use of triggers and channel controls. All of these features allow you to analyze signals in great detail when performing component testing.

To use these functions, open as shown below

= Home Screen > Scope / Multimeter>(Lab Scope, Graphing Multimeter or Digital Multimeter)

Connect the supplied test leads and probes as applicable using one or both channels and the ground lead. See How do I connect the meter leads to the tool?

For additional information, within this User Manual application, see Main Menu > Diagnostic Tool Functions > Scope / MultiMeter.

Secure Vehicle Gateways

ShopStream Connect

What is ShopStream Connect and how do I get it?

The ShopStream Connect™ (SSC) software is a free PC-based software that extends the capabilities of your diagnostic tools.

Using ShopStream Connect software with your diagnostic tools allows you to do the following:

Application and features will vary across diagnostic tools.

View, Print, and Manage data saved from your Diagnostic tool.

●

Move and copy your data between the diagnostic tool and your PC.

●

View and Print trouble codes saved with select diagnostic tools. This allows you to share the data in a report format with vehicle owners or other technicians.

●

Add or edit notes and comments to diagnostic tool data files.

●

Download and install diagnostic tool software updates and upgrades.

Downloading and Installing

Windows® 8/8.1 or 10 is required to use ShopStream Connect.

1.

Download ShopStream Connect from our website to your PC (it's free).

Visit your product specific market website to download the application.

For the United States and Canada visit: snapon.com/diagnostics/us/SSC

2.

Launch the installation file (ShopStreamConnect.exe).

3.

Follow the screen prompts to complete the installation.

For additional information, see Main Menu > Additional Resources > ShopStream Connect

ShopStream Connect

What is the Connect to PC function for?

Connect-to-PC allows you to transfer saved data files on your diagnostic tool to your personal computer using a USB cable.

The optional ShopStream Connect™ PC software allows you to view, print and save data files on your PC. In addition, you can download software updates from the PC to the diagnostic tool. These features provide an ideal way to manage saved data files.

= Home Screen > Tools > Connect-to -PC

After the confirmation message (In Connect-to-PC mode) displays:.

4.

Connect the supplied USB cable to the diagnostic tool and then to the PC.

The diagnostic tool, displays as an external drive. If you have ShopStream Connect installed, it may open automatically, however you may also use Windows File Explorer to transfer files. Files are located in the “USERDATA” folder.

5.

When finished, select Exit on the diagnostic tool, and disconnect the USB cable.

Snap-on Cloud

What is the Snap-on Cloud and how do I use it?

This feature is not available on all diagnostic tools.

Snap-on Cloud is a mobile-friendly cloud-based application designed specifically for technicians to store, organize and share information.

Using Snap-on Cloud (ALTUSDRIVE.com) allows you to:

●

Automatically transfer vehicle code scan reports from your diagnostic tool (Wi-Fi must be ON and connected ) to the Snap-on Cloud.

●

Share/send reports and data files from the cloud via e-mail, or other mobile apps.

●

Organize stored data.

●

Search your saved files by user defined Tag, Description and Title

To access and use the Snap-on Cloud you need to first setup a Snap-on profile, see next question.

Snap-on Profile

How do I setup my Snap-on profile?

Before you can use the Snap-on Cloud or Security Link applications, you need to create a "profile" at ALTUSDRIVE.com.

However, if you already have a ShopKey Pro or SureTrack account, just login using your authorized Username and Password, then proceed to step 6 below.

1.

On your PC or mobile device visit ALTUSDRIVE.com and select Create Individual Account, then Get Started.

2.

Enter all the required information, create a Username and Password, then select Create.

3.

At the “Success” confirmation screen, select Done.

4.

Log in using your Username and Password.

5.

Answer the security questions, then select Submit.

6.

From Technician Profile Manager select the Device Management tab.

7.

Select Add Device, then enter your Serial Number, PIN, Code, and Diagnostic Device Name and select Save when done.

The numbers and codes needed (in the step above) are found on your diagnostic tool (see image below). The device Serial Number, PIN and Code needed to register are displayed onscreen.

= Home Screen > Tools > Get Connected

8.

Log out of Profile Manager, then select the ALTUS Home Page browser tab to get started.

9.

Reboot the diagnostic tool.

Software

How do I get and install software service updates and upgrades?

Depending on your diagnostic tool, software updates/upgrades are available in the following ways (see instructions below):

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Online (via PC & ShopSteam Connect application) - Only Select Diagnostic Tools

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Direct download to the diagnostic tool (via Wi-Fi) – Only Select Diagnostic Tools

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From your Snap-on representative – All diagnostic tools

Related Quick Tip Videos

ShopStream Connect™ Software Updates		ShopStream Connect is a Windows®-based Snap-on software application that helps keep you and your diagnostic tool productive and profitable every day.
Installing Software with ShopStream Connect		Watch this 1 minute video to see how easy it is to perform a software upgrade for your subscribed APOLLO-D8™, TRITON-D8®, MODIS™, SOLUS™, P1000™ or ETHOS® using ShopStream Connect™.

Software update/upgrade using ShopStream Connect

APPLICATION: TRITON-D8, APOLLO-D8, MODIS Edge, MODIS Ultra, SOLUS Edge, SOLUS Legend, SOLUS Ultra, P1000, VANTAGE Legend, VANTAGE Ultra, ETHOS Edge, ETHOS Tech, ETHOS PRO, ETHOS PLUS

Windows® 8/8.1 or 10 is required to use ShopStream Connect.

READ THIS BEFORE YOU START - Depending on your Wi-Fi connection and the size of the update, download times will vary. Download times can range from 15 to 120 minutes or more. It is recommended that you perform the platform software installation Monday - Friday, during business hours to ensure Customer Care representatives are available for support should you need it. Once downloaded it may take 10-15 minutes to install on the tool.

If the Internet connection is interrupted or you select cancel during a download, the download is canceled. You must restart the process from the beginning.

Only disable your PC anti-virus software if it blocks your ability to download an upgrade.

1.

Download ShopStream Connect from our website to your PC (it's free).

Visit your product specific market website to download the application. For the United States and Canada visit:

snapon.com/diagnostics/us/SSC

2.

Launch the installation file (ShopStreamConnect.exe).

3.

Follow the screen prompts to complete the installation.

4.

Connect the supplied USB cable from the USB jack on your diagnostic tool to your PC.

5.

From the Home screen on the tool, select Tools > Connect-to-PC.

In most situations, when you connect your diagnostic tool to the PC, ShopStream Connect (SSC) will open automatically and then check for software updates/upgrades, Just follow the screen prompts to accept, download and install the software.

To manually check for software updates/upgrades, from the SSC menu select Tools > Update Software, then select your diagnostic tool (e.g. APOLLO-D8, TRITON-D9, etc.).

The software checks the Snap-on web server for available updates/upgrades.

If service release updates are available, select Next to continue, then select Download and follow the on-screen instructions to complete the installation.

If software upgrades are available, select Next > Download > Install and follow the on-screen instructions to complete the installation, see below.

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If the diagnostic tool is authorized to receive software upgrades and one is available, an upgrade window is displayed.

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If the diagnostic tool is authorized to receive software upgrades and already has the latest software, the following message will be displayed “ShopStream Connect did not find any updates”.

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If the diagnostic tool is not authorized to receive software upgrades, SSC software will automatically check the Snap-on web server for a Service Release update. If a Service Release update is available, an update window is displayed. Follow the screen prompts to install the Service Release update.

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If the Diagnostic Tool is not authorized to receive software upgrades, SSC software will automatically check the Snap-on web server for a Software Release update. If a Software Release update is available, an update window is displayed. Follow the screen prompts to install the Software Release update.

Selecting Upgrade Detail automatically connects to the Snap-on web server and opens a PDF file with information about the new upgrade.

Install window

Update status window

After the download is complete, the installation confirmation message is displayed. Select Continue to proceed with the software upgrade installation.

The Programming status window is displayed until programming is completed. Once programming is completed select Exit, then restart the diagnostic tool.

Do not disconnect or remove the diagnostic tool during programming.

Additional SSC Software Update/Upgrade esources:

https://www.snapon.com/EN/US/Diagnostics/SSC

https://www.snapon.com/Diagnostics/US/KB/DQT-GG-ShopStream-Connect-Software-Updates.htm

Software

SureTrack

Troubleshooting

My tool is not operating correctly, or freezes, what do I do?

In situations where the display is frozen and is not responding to touch screen actions or control buttons, it may be necessary to perform an emergency shutdown. It is not recommended to do this during active vehicle communication, try to exit vehicle communication before shutting down.

To force an emergency shutdown, press and hold the Power button for five seconds until the diagnostic tool turns off. then try and reboot the tool and resume operations. If you are still experiencing erratic or abnormal operation, try connecting to a different vehicle and/or using a known good data cable or scan module (as applicable).

If you are still experiencing difficulties, contact customer support

Phone

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1-800-424-7226

E-Mail

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diagnostics_support@snapon.com

Vehicle History

Vehicle Specific Information

Videos

Warranty

Wi-Fi

How do I connect to Wi-Fi?

This feature is not applicable to all tools.

This describes typical connection instructions. See Wi-Fi Connection / Troubleshooting

= Home Screen > Tools > Settings > Configure Wi-Fi

1.

Select the Wi-Fi power icon.

2.

The Wi-Fi icon will change to,

indicating Wi-Fi is on.

3.

To connect, select your network from the available networks.

A password is required when choosing a secured (protected) network. Networks with a proxy, challenge page, or that require the user to accept terms of usage are not supported. Wi-Fi performance varies depending on your wireless network equipment and ISP. Enter the required password and press Next, or select Connect to continue.

4.

Select OK to connect.

Wi-Fi

I can't connect to Wi-Fi, what is wrong?

This feature is not applicable to all tools.

ONLY the following tools support 2.4GHz Wi-Fi: APOLLO D8 ETHOS Edge MODIS Edge MODIS Ultra P1000 SOLUS Edge SOLUS Legend TRITON D8.
All other Wi-Fi equipped tools support 2.4GHz & 5GHz.

Router Information

Router compatibility and setup are important factors to check when trying to determine connectivity problems. Although we have tested this device at the factory to verify connectivity, we cannot guaranty its connectivity with your specific equipment. There may be some situations that require your time for router connection troubleshooting and/or additional consultation and equipment. Snap-on Incorporated is not responsible for any costs incurred for any additional equipment, labor or consultation charges or any other costs that may result from correcting non-connectivity issues with this device.

Routers using WEP encryption are not supported and should not be used.

Check Router Settings

Verify the following router settings BEFORE you begin troubleshooting a non-connectivity or “No Connection” problem. After each check, make any corrections as necessary then retest for connectivity. Contact your IT administrator or ISP for assistance.

1.

Check your router connection and if applicable, the remote wireless access

point connection.

2.

Clear saved Wi-Fi networks

3.

Verify:

a.

Router is configured to use Dynamic Host Configuration Protocol (DHCP), not a static IP address.

b.

Router and/or settings for this device are configured to 2.4GHz. 5GHz is supported, however 2.4GHz is the preferred setting as it provides more range.

c.

Router is configured to B/G and/or N standard wireless networks to 2.4GHz. 5GHz is supported, however 2.4GHz is the preferred setting, as it provides more range.
See your router "User Guide" for setup, connection and troubleshooting procedures.

Routers using WEP encryption are not supported and should not be used.

4.

Check for router firmware and update to current version, if applicable.

5.

Restart or reset the router. See your router "User Guide" for procedures.

6.

Connect to a different router.

Troubleshooting Chart

General -Troubleshooting
Problem		Corrective Action
No Connection Information Services are not available	Your Authorized Access has expired	Contact your sales representative.
	Access may be temporarily unavailable	Try to access the function at a later time as updates may be in process.
	Wi-Fi radio is turned Off	1. From the Home screen, navigate to Tools > Settings > Configure Wi-Fi. 2. Select the Wi-Fi icon and turn the Wi-Fi radio on. 3. Connect to a known good network.
	Not connecting to a network	1. Clear your saved Wi-Fi networks. 2. Connect to a network. 3. From the Configure Wi-Fi screen select the Wi-Fi Test icon and check the results.
Wi-Fi connection drops off or disconnects intermittently	Wi-Fi Signal strength insufficient	Check Wi-Fi signal strength - out of range or interference. Move closer (within 50 Ft. (15 M) or into a direct open sight-line of the router or if applicable, remote wireless access point. Eliminate interference from overhead lights, windows, walls, other wireless devices, metal objects and devices that emit electrostatic discharge. Configure router to 2.4GHz for extended range capability.
	Wi-Fi Signal strength insufficient
	Router overloaded	Disconnect/disable other Wi-Fi devices connected to the router.
	Router overloaded

See Wi-Fi for additional information.

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Customer Support